Refund policy
Return window. We accept return requests within 14 days of delivery.
Eligibility. Items must be unworn, unwashed, and in original condition, with tags attached and in original packaging.
How to start a return. Email support@taugempie.com with your order number and the item you are returning. We reply with return authorization and instructions. Returns sent without authorization are not accepted.
Exchanges and store credit. Exchanges and store credit carry no fee. Choose a different size or color, or receive store credit for the full value of the item.
Refunds. Refunds to your original payment method carry a 10% restocking fee, deducted from the item price. We issue approved refunds within 7 business days of receiving and inspecting your return. Your bank may take additional time to post it.
Return shipping. Return shipping is the customer’s responsibility on returns that are not due to a defect or an error on our part.
Final sale. Bundles, sale items, and gift cards are final sale and not eligible for return, exchange, or refund.
Defects and errors. Inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us within 14 days of delivery with photos. We issue a full refund or a replacement and cover shipping both ways, with no restocking fee.
Marketplace orders. Orders placed through TikTok Shop, Etsy, or Amazon follow that marketplace’s return policy.
Contact. support@taugempie.com